Ship a Car Direct

What about my other questions?

asawyer — Fri, 12 Aug 2022 14:33:43 +0000

Call us, Toll Free. 866-854-1023

May I see a copy of your Terms and Conditions?

asawyer — Fri, 12 Aug 2022 14:32:59 +0000

Of course, they are always available here on our website by using the following link:

Terms & Conditions

Do I have to be there or can someone else give/receive my vehicle?

asawyer — Fri, 12 Aug 2022 14:32:11 +0000

The carrier will contact whomever you tell us to contact, whether it is you, a friend, a dealer, etc. There is no “power of attorney” necessary. Someone simply needs to be present on both ends to sign the Bill of Lading, we do not recommend leaving the car unattended as you will not have the necessary verification for your damage insurance coverage if the Bill of Lading is not signed on both ends.

Is it door to door?

asawyer — Fri, 12 Aug 2022 14:31:38 +0000

Yes, we always ask for your specific pickup and delivery addresses, if the carrier can get right to the addresses you provide, they will. If the addresses that you give us are not safely accessible for a Multi-car carrier, however, you will need to make arrangements with the driver to meet at a nearby location where the carrier can safely get in and out.

What kind of carrier is it?

asawyer — Fri, 12 Aug 2022 14:30:48 +0000

We do both open and enclosed vehicle transport and all various sizes. The majority of cross country moves will be on an 8-10 car carrier, the kind that you see new cars on all of the time. The smaller 2-3 car carriers will tend to do shorter, more “localized” shipments.

What if my vehicle is damaged?

asawyer — Fri, 12 Aug 2022 14:30:02 +0000

Damage is rare, but unfortunately it does happen. The single most important thing for you to do if your vehicle is damaged is to note the damage on your final bill of lading report when you receive the vehicle.

The bill of lading is the report that the driver will fill out on pickup, denoting if there is any pre-existing damage. Any damage that occurs in transit must be entered on this report on delivery. Failure to do so could seriously hinder your damage claim, so we cannot stress this enough. Look your vehicle over thoroughly when you receive it. The bill of lading is a document that releases the carrier of liability once signed at delivery.

Is my vehicle insured?

asawyer — Fri, 12 Aug 2022 14:29:06 +0000

Of course. Part of what you pay us for is to verify that the carrier we put you on is covered by the requisite amount of insurance and that it is up to date. There is never any additional cost to the customer for this coverage, and their insurance is primary.

How much lead-time is necessary?

asawyer — Fri, 12 Aug 2022 14:28:10 +0000

This is a great question, and if you ask 10 different companies, you'll get 10 different answers. There is no “set” amount of necessary lead-time. Whatever you can give is great, but don't worry if you have to hold off until the last minute, if your move is priced correctly, it will usually get picked up within a day or two of your first available date.

Is my service fee refundable?

asawyer — Fri, 12 Aug 2022 14:25:46 +0000

Even better; We will stress again that we do not even ask for payment until we have you confirmed for pickup by a carrier. This fee that you pay to our office is what you pay for our help in setting you up with a safe, reliable, fully insured, direct carrier.

The fees paid directly to the carrier however, (in most cases, their fees are not paid until your vehicle is delivered) are not directly controlled by this office. Therefore, any requests for a refund of the carrier's portion would need to be addressed with the carrier directly.

Can I pack items in my car?

asawyer — Fri, 12 Aug 2022 14:23:12 +0000

Officially, no. Not what you wanted to hear, we know, but that is the honest answer.

We are not licensed to broker the shipment of household goods and, likewise, our carriers are not licensed to transport them from state to state. Both parties are licensed to carry just about anything else EXCEPT household goods. You can verify that by viewing our license from the Department of Transportation using the link below, just enter 632461 in the field next to MC. You can do the same with any other company to quickly view the same, as well as find out if they are a carrier or a broker.

https://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_carrlist

You will hear a lot of companies tell you that you can put up to 100 pounds of items in the trunk, but that is not entirely true. That fact is that items of that amount are fairly common and the department of transportation is probably not going to split hairs and fine the trucker over items of that amount, provided they are not over their weight limit. They will fine them if they see a vehicle stuffed full of personal items and the carrier will most likely pass that fine on to you, if they allowed you to leave them in there in the first place, that is.